Staff manual · v1 · September 2026

The Platepoint Guide

Every screen, every button, every "what do I tap" — 25 printable pages built from your live venue. This replaces training calls forever.

Download the manual (PDF, 25 pages) ↓
A4 · 1.3 MB · print pages 2–3, 11–13 and 17–19 for the floor
Getting started
p. 2

Logins & roles

Who sees what — owner, manager, reception, kitchen, viewer. Password hygiene and why sessions die with the tab.

p. 3

Owner dashboard map

The eleven tabs and what lives in each.

Owner settings
p. 4–5

Details & tax, field by field

Brand colour, currency, hours, timezone, logo — and how inclusive/exclusive tax, takeaway overrides, discounts and tips actually compute.

p. 6

Menu: dishes, allergens, modifiers, 86s

Every dish field, required modifier groups, the 86 board, CSV import.

p. 7

Tables & QR

Scan analytics, conversion %, check-in mode, venue vs table codes, rotating a leaked sticker.

p. 8–10

Queue · Bookings · Coupons

Now-serving and waitlist, reservation capacity and rate limits, promo codes with hard server-side edges.

The floor
p. 11

Reception board

Floor board, live feed, waiter-call chime, dispatch, split bills, mark-paid. Print this one.

p. 12

Kitchen board

Ticket anatomy, per-item accept/decline/ready, auto-start, sound, reprint, thermal. Print this one.

p. 13

Order lifecycle

Every state, who taps it, what the guest sees — the two clocks (food and money) explained.

Numbers & people
p. 14–15

Analytics & Insights

Today's live numbers, the peak-hours heatmap, 7/30-day patterns, tables by orders, dish peak days.

p. 16

Team

Add staff, change roles instantly, remove leavers, keep the audit log meaningful.

The guest side
p. 17–19

Guest journey, in three parts

The menu (allergen filter, veg-only, sort, badges) → cart (modifiers, notes, tips, pickup) → success and the UPI pay + verify loop.

When things go wrong
p. 20

Check-in & abuse protection

What stops ordering-from-home, spam, floods and cloned pages — all default-on.

p. 21

Troubleshooting matrix

Ten symptoms → cause → fix. Start here before emailing anyone.

p. 22–23

Printer guide · FAQ & support

Thermal pairing without the lease, and the last questions owners and staff ask.

The print-and-tape plan: pages 2–3 for the manager desk · 11–13 for reception and the pass · 17–19 for the host stand. A new starter who reads those runs the floor by tomorrow.